Customer Service


Shipping & Delivery

Please contact us at for production and delivery time. As very item is hand-crafted for each client, delivery ranges from one week to 2 months (i.e.: hand-beaded veils).


Privacy & Security

When purchasing from the Heirloom by Rosalynn Win online store your financial details are passed through a secure server using the latest 128-bit SSL encryption technology. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears on the bottom of the screen. If you have any questions regarding our security policy, please contact our customer support centre In order for you to enhance your security we recommend: If using a public computer or terminal, always log out when you complete an online session. Keep your passwords private. Remember, anybody who knows your password may access your account. When creating a password, use at least 8 characters - a combination of letters and numbers is best. Do not use your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. Avoid using the same password for multiple online accounts.



Since every item is made especially for each client, we have a no returns policy. Depending on the item, we maybe able to exchange it for you.



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